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With the exception of painting and small cosmetic projects, a permit is required prior to beginning work. If you are not sure about whether or not you need a permit, please call the Permitting Office at 713-662-8230 or send an email to firstname.lastname@example.org.
Permit costs depend on a variety of factors. Please review the department fee schedule to get an idea and verify the cost of each permit with the Permit Department. They can be reached at 713-662-8230 or send an e-mail to email@example.com.
No. We only take cash or check.
Yes, a permit is required to repair or replace a fence. A survey of your property is required along with a permit application. You may refer to Sec. 24-512 for regulations on fences.
Yes, a permit is required to replace windows and window frames.
No, a permit is not required to paint a house.
Yes. Homeowners may get a "Homeowners Building Permit" only if your home is listed under Harris County Appraisal District as your homestead to repair a roof or remodel the house. A copy of the declarations page of the homeowner's insurance will also be required.
Yes. A minimum of $300,000 of general liability insurance is required to be able to do any type of work within the city.
Yes. Permit applications are online on the Development Services Forms & Documents page or the document center in the Development Services folder.
Yes. Registration forms are online on the Development Services Forms & Documents page or the document center in the Development Services folder.
All inspection requests are to be made online at www.bellairetx.gov/inspectionrequest. If you are having trouble scheduling an inspection online, please call the Development Services front desk staff at 713-662-8230.
The cut off time to request an inspection for the next business day is 4 p.m. Requests received after 4 p.m. will be scheduled for the following business day.
Residential construction sites must maintain several items at all times. These items include perimeter fencing, silt fencing, a metal roll-off trash container, and one (1) sign with the name of the builder and the site address (with an area no greater than eight (8) square feet). If a site is not maintaining these items, please report it to the Building Official via the Resident Request Center. You may also call him at 713-662-8232, or email firstname.lastname@example.org.
The City has an ordinance limiting the amount of fill that can be added to a lot. No more than a 1% slope from the back of the curb or 8” of dirt may be brought in. For more information, contact the Building Official at 713-662-8232 or e-mail email@example.com.
Yes, a permit is required to have a garage or estate sale and be obtained by completing the Garage & Estate Application and providing a driver's license or utility bill. Each residence shall be allowed two garage or estate sales per calendar year. Please refer to Chapter 15 of the Code of Ordinances for Garage and Estate Sale regulations.
Any residence with living space above the 2nd story will require an automatic fire sprinkler system. In addition, some homes may require fire sprinklers if the distance from the driveway to the rear of the building exceeds 150 feet. The Fire Marshal will review any application to determine if a fire sprinkler system is required which will then require a permit. Please contact the Building Official for more information at 713-662-8232 or e-mail firstname.lastname@example.org.
An elevation certificate is a Federal Form used to certify the finished floor elevation of a house or garage. If one exists in the City records, you may request a copy from by submitting a public information request to the City Clerk. If one is not available, you can contract with a Texas Registered surveyor and they will provide one for you.
An elevation certificate can identify your flood zone. If you do not have one, you can see what flood zone your property is by using FEMA's National Flood Hazard Layer Viewer. Type in your address and the interactive map will produce a colored overlay to identify the flood zone. Blue is Zone AE, the 100-year flood zone, and orange is Zone X, the 500-year flood zone.
If you require further assistance, please contact the Development Services Department at 713-662-8230 or the Harris County Flood Control Office at 713-684-4000. The flood plain maps are also available through the Harris County Flood Control's website at www.hcfcd.org.
Yes, Bellaire is a zoned community.
Zoning is the way governments control the physical development of land and the kinds of uses for which each individual property may be used. Zoning laws typically specify the areas in which residential, industrial, recreational or commercial activities take place. For example, an R-1 residential zone allows only single-family detached homes to be built in its district. On the other hand, a CCD-1 zone would be an area that permits only certain commercial or industrial uses in a City Center District. An RM zone would allow a mix of housing and business in another part of the City.
No, the City of Bellaire does not enforce deed restrictions.
You will need to visit the Harris County Clerk's Office. You can check their website for information on locations, phone numbers, and hours of operation. You will need to take the legal description of your property with you, and that can be obtained by visiting the Harris County Appraisal District's website at www.hcad.org.
You will first need to know what your Zoning District designation is which can be looked up on the City's zoning map. Once you know that, you can refer to the setback sheet or Chapter 24 of City's Code of Ordinances. If you have questions or need clarification, please feel free to contact the Development Services Office at 713-662-8230 or email@example.com.
A document, which may include a graphic description of a tract of land by metes and bounds, giving dimensions of all easements, setbacks, subdivision names, streets, alleys, squares, parks, other public areas, and giving dimensions of all lots or tracts contained therein, pursuant to the Texas Local Government Code, Chapter 212, Municipal Regulation of Subdivisions and Property Development and/or the City of Bellaire Code of Ordinances. A plat is a survey that contains all of the above information on a particular piece of land or subdivision.
A Certificate of Occupancy is required prior to the occupancy of a new construction house, or a house that is being leased. The occupant or the seller/landlord must come to the Development Services Office and apply for a certificate of occupancy. Commercial properties also require a Certificate of Occupancy and for each tenant within, if applicable. The application for residential and commercial certificates of occupancy can be found on the Forms & Documents page or the document center.
You may not store it in front of the house, or even in the driveway, unless it is behind the front building line. Please refer to the City's Code of Ordinances for more information or contact the Code Compliance Officer, Linda Barbour, at 713-662-8237 or e-mail: firstname.lastname@example.org.
Please use the Resident Request Center to report a concern.
For more urgent matters, you may also contact the City's Code Compliance Officer at 713-662-8237 or email@example.com to report the problem. Please leave detailed information, along with your name and contact numbers so the Code Compliance Officer can be in touch if there are questions regarding your concern.
No. The City's Zoning Regulations prevent a building located in a residential district from being used strictly as a business or an office. A room in the home or garage may be used as an office as long as the owner of the business is living in the house. Under all circumstances, the zoning regulations are meant to preserve the integrity of the residential neighborhood.
Yes, and it applies to construction-related situations that would require a tree disposition permit. You can refer to Chapter 9, Article XI of the City's Code of Ordinances for more information.
If the property is undergoing new construction, remodeling, demolition or lot clearing, you must obtain a tree removal permit. It is required for:
If a permit is not required, it is important that your contractor checks for utility lines before digging. You'll also want to make sure your tree contractor hauls away the debris; the City will not collect it. If the tree is "shared", a discussion should be conducted with the other property owner to ensure this is an agreed upon action on both property owners' lot.
Yes. Bellaire has a strict sign code and most signs require prior approval and permit for installation. The application for a sign permit is available online on the Development Services Forms & Document page or the document center. More information can be obtained by calling the City's Code Compliance Officer at 713-662-8237, or emailing her at firstname.lastname@example.org.
No. Such types of signs are prohibited within the Bellaire City limits. To view all prohibited signs, refer to Sec. 24-1008 of the City's Code of Ordinances.
No, as long as your caterer/food truck only serve the people at your party. Members of the public are not allowed to walk up and order food.
If none of the following pertain to you, you will be eligible to take Defensive Driving:
You have ninety (90) days from the date you come in to request the Driving Safety Course (DSC) and sign the affidavit.
1. Come to the Court Clerk window on or before your court date to request the Driving Safety Course or you may appear on your court date before the judge.
2. Plead guilty or nolo contendere (No Contest) and waive a jury trial.
3. Pay court costs in the amount of $109.00 unless the offense occurred in a school-crossing zone, then pay court costs in the amount of $134.00.
4. Present to the court a valid Texas Drivers license or permit.
5. Present to the court proof of financial responsibility in your name (automobile liability insurance).
No, you must appear before the judge on your court date.
No. If you have renewed your sticker, you will have to appear in court on your court date before the judge and present him with proof that your sticker has been renewed.
No, all resets must be done prior to the court date.
To reset a trial date, you must post a cash bond in the amount of the citation or file a motion for continuance.
No, all court dates must be reset in person. If you are attending court for the first time and have an arraignment date, the reset will be for one week and one time only. If you need more time, you must attend court on the given court date and talk to the judge about a later date.
When you come in to request the Driving Safety Course (DSC), you must pay the court costs at that time. If you are unable to pay the DSC, you will have to appear in court before the judge.
No, all warrants must be paid in full.
Yes, the City accepts payment both over the phone and online.
That will be up to the judge. They look at how long the sticker was expired and how long it took you to get them renewed. If the charge is not dismissed with a fee, the judge might reduce the fine.
Yes, there is a $3.00 service fee when you pay using a credit card.
We accept Visa, Mastercard, Discover, and American Express.
No, you must be on the docket. Therefore, you must come in on your court date.
If you are going to pay with someone else's credit card, the card holder must be present with a valid ID.
No, the check must be in the name of the person that received the citation and no temporary checks are accepted.
No, cell phones are not allowed in court room at all - even if they are turned off.
No, electronic devices are not allowed in the court room - even if they are turned off.
No, reading materials are not permitted in the court room.
No. If you bring your children with you to court, let the bailiff know and the judge will see you at the end of the docket.
No, marriage licenses must be obtained at a county courthouse. You may contact the Bellaire City Library for further information at 713-662-8160.
No. If you received a ticket in the City of Bellaire, you must come here to pay your ticket
You must appear in court on your court date and request deferral from the judge.
No, you must contact the Bureau of Vital Statistics.
Yes. You must be sure to request #3A.
The Utility Billing service window is located in Customer Service on the first floor of the new City Hall Building at 7008 S. Rice Ave.
Our normal office hours are 8:00 am – 5:00 pm, Monday – Friday, excluding holidays.
The phone number is 713-662-8253.
Yes, the email address is email@example.com.
Owner/tenant applicants must know who they are buying/renting the property from to initiate service. Applicants must go to the Utility Billing service window and fill out a contract in person. If the home is a new build construction or if you are tenant, you must have of Certificate of Occupancy issued by City of Bellaire Permits Department prior to moving into the home and prior to establishing a City of Bellaire utility account. There is a $35 service fee and a deposit due at time of service request. The deposits are: owner - $50, tenant - $100, and commercial - $100. Owner and tenant deposits are refundable (applied as an account credit) after 12 consecutive months of good pay history. Commercial deposits are released upon termination of account if the account is paid in full.
No. City ordinance requires garbage service for each residential account with water service.
No. All active contracts are billed for services. If you will be out of your home for an extended period of time, you can request to terminate your service. To reinstate service, you will be required to pay a service fee and deposit as described above in Item 5.
When you sign up for service with the City, you agree to pay for services rendered at the particular address. If you do not notify us that you are moving and desire to terminate services, we will continue to bill you unless the new occupant comes in to open an account and initiate service. Even if you move, you are contractually responsible for charges at the address until services are terminated.
Payments are due before 5:00 pm of the second Friday of each month.
We have several payment options available to you.
We accept cash, personal checks, money orders, and most major credit cards. Click Here to Pay Online
Yes, recurring payments may be set up. There are two (2) methods:
- Automatic credit card payments by following the instructions located here: Link To Instructions (PDF)
- Automatic bank payment drafts using the form located here: Link to Form (PDF)
Yes, you are encouraged to sign up for e-billing to receive a PDF copy of your bill via email instead of a paper copy of your bill. Sign Up for E-Billing Here! We have provided instructions on the steps to follow to receive your bills via email.
Yes, each month meters are read for billing purposes. Most meters are electronic smart meters which are read automatically without a person needing to gather a manual reading.
No, the City does not reduce water bills due to leaks or any type of pool filling. The account holder is responsible for any water that has passed through and registered on the meter.
You can purchase garbage bags at the Utility Billing service window. Each roll of garbage bags is $5.95, including taxes. There are 35 garbage bags per roll with twist ties. The bags are 39-gallon bags. You are not required to use City-issued garbage bags; you may also use garbage bags purchased from a store.
The monthly solid waste fee allows up to six (6) garbage bags to be picked up per home per regular garbage day. The homeowner may purchase a sticker to be placed on the garbage bags in excess of the allowed six (6) bags for collection. Stickers may be purchased for $1.00 each at the Utility Billing service window.
You can purchase a recycling bin at the Utility Billing service window. Each bin is $10, including taxes.
Click the link for the City's water and sewer rates: City Water and Sewer Rates
Your water meter measures your monthly water use, but there is no meter on your wastewater line. During the winter months, residential customers use the least amount of water with almost all water usage going directly into the sanitary sewer system, so the metered water usage is a good indicator of wastewater. In the summer months, there is significantly more water usage that does not go into the sanitary sewer system, such as water used watering lawns, filling swimming pools, and washing cars. Each year we calculate a typical month’s wastewater usage by averaging the winter months and we use that usage as your wastewater volume for billing throughout the remainder of the year. Typically, this results in substantial savings for residents during the summer months.
The City has developed a Leak Detection and Water Conservation Guide which may be helpful in determining if you have a leak and how to identify the source of the leak. Our resident utility portal (see item #22 below) has leak detection alerts that can notify you via email, text, or phone call of potential leaks identified. Go to the Resident Utility Portal to register.
The City has developed a Water Meter brochure describing the advanced metering infrastructure water meter system and how to read your water meter.
Yes. In 2019, the City launched a new water conservation, budgeting, and alert tool for customers. Our free online resident utility portal enables customers to see their water usage in real time, see bill estimates based on current water usage, and receive customized alerts regarding abnormal usage and potential leaks. You are encouraged to register and take advantage of this powerful tool. Go to the Resident Utility Portal to register.
Yes. You can access your last twelve (12) bills by clicking here. We have provided instructions on the steps to follow to access your bills.
Yes. Generally, we will only disclose your information to persons named on the account. Historically, utility customer information was subject to disclosure under the Texas Government Code, Chapter 552 (Public Information Act) unless a customer specified in writing they wanted their information to be kept confidential, however, in 2021, the Texas legislature passed H.B. 872 amending the Texas Utility Code to make utility customer information confidential by default. You do have the right to request the City disclose your information under the Public Information Act, which you can do by completing a Request for Disclosure of Information Maintained by the City of Bellaire Utility Billing Department and returning the form to the Utility Billing department by email (firstname.lastname@example.org) or U. S. mail (Utility Billing Department, 7008 S. Rice Ave., Bellaire, TX 77401).
On October 1, 2018,City Council adopted the property tax rate of $0.4313 per $100 of valuation.
Website: www.bellairebiz.org Phone: 713-668-4164 Address: 5158 Spruce, Bellaire, Texas 77401
City Hall is openfrom 8:00 AM – 5:00 PM Monday through Friday, excluding City holidays.
The spraying occurs weekly as follows:Tuesday nights after 10:00 pm all areas inside Loop 610Wednesday nights after 10:00 pm all areas outside Loop 610
The spraying cycle can be adjusted due to weather or other conditions.
The City offers a “No Spray Request” for its citizens who do not want the spraying to occur near their home. The citizen needs to contact the Parks and Recreation Department to request the “No Spray Request” form and return it completed to the Recreation Center.
If you have questions about the mosquito spray schedule, contact the Parks Superintendent by phone at 713-662-8116 or 713-662-8280.
You have to fill out a public information form and submit it to the City Clerk. The form can be picked up at City Hall or obtained by following the link below.
Digital books, digital audiobooks, comics, and movies are available for loan through Overdrive and Hoopla apps with just your Bellaire City Library card. Your library card must be current and not have a fine of $10.00 or greater. There is no cost to borrowing e-books and there are never any fines.
If the material is put in the book drop before the library is opened the next day, it is considered to have been returned on the previous day. In other words, if your movie is due on Tuesday and you put it in the book drop before 9:00 am on Wednesday, it is not considered overdue. Most library material can be renewed by visiting your library account, calling the library during open hours or coming into the library.
All material checked out from the Bellaire City Library must be returned to Bellaire City Library. Fines will be charged until the material is returned to Bellaire.
Fax service is available for $1.00 per page for local calls, $2.00 for long distance calls and $3.00 for international calls.
Yes. All private rentals must be made one month prior to the rental date desired. Payment must be paid in full two weeks prior to the rental date. When payment is made and contract is signed, the facility is officially reserved. For more information please contact Westly Tupa at 713-662-8242.
The Mosquito Control Program uses environmentally friendly fog to control mosquito populations in Bellaire. Spraying in Bellaire beings when Harris County Mosquito Control begins to spray. Typically this begins in May and lasts until October. The City may spray earlier or later to reduce mosquito populations.
The spraying occurs weekly as follows: Tuesday nights after 10:00 pm all areas inside and outside Loop 610
The spraying cycle can be adjusted due to weather or other conditions.
The City offers a “No Spray Request” for its citizens who do not want the spraying to occur near their home. Please click here for a "No Spray Request Form" or contact the Parks, Recreation and Facilities Department to request the “No Spray Request” form. If you have questions about the mosquito spray schedule, contact the Parks Superintendent by phone at 713-662-8285 or 713-662-8280.
Prevent The Bite
Are You Raising Mosquitos In Your Yard?
If you have a park maintenance request, contact the Park Superintendent by phone at 713-662-8285 or 713-662-8280.
If the accident occurred in the City of Bellaire you can obtain a copy of the report online by visiting The Texas Department of Transportation website , or come to the Bellaire Police Dept. 5110 Jessamine Mon.-Fri 8am-5pm, or by mail, sending a check or money order along with a self-addressed & stamped envelope.
Alarm permits can be obtained at the Bellaire Police Dept. 5110 Jessamine, Bellaire, Tx 77401 Mon-Fri 8am to 5pm. Call 713-662-8107 for more information. The fee is $65 for each type of alarm.
Please visit this website
· Date of accident
· Location of accident
· Name(s) of driver(s) / party(s) involved
· Please provide the incident number if available.
There are 3 options on how to obtain the accident report:
· Send a check / money order for $6.00 (made payable to the City of Houston) plus a self addressed stamped envelope with your request to HPD, Records Division, 1200 Travis, Houston, TX 77002 or
· You can go in person to 1200 Travis, 1st floor, pay $6.00 and get a copy of the accident report or
· Accidents that occurred on or after January 1, 2008 can be purchased on-line for $7.50 at: https://www.vectrareports.com/Index.aspx More...
Contact Officer Chase Liccketto at 713.662.8296 or by email at email@example.com.
4403 Wendell: Wendell Lift Station
7210 Newcastle: Evergreen Water Plant – Well #4
6406 Avenue B: Feld Park Water Plant – Well #5
7625 Renwick: Renwick Water Plant – Well #6
5104 Jessamine: Central Water Plant – Well #3
4300 Edith: City of Bellaire Dog Pound
4337 Edith: Public Works Service Center
4401 Edith: Wastewater Treatment Plant
4400 Block of Edith: Both sides, including Recycling Center
2837 Belfort, Houston, 77051: Inside and Outside of City of Bellaire Police Dept. Firing Range
Northbound IH610 Feeder Road 8300 Block through 5600 Block:East side of IH610; Beechnut St to Glenmont Drive – Only the area between the Feeder Road and the Main Lanes of IH610
Southbound IH610 Feeder Road 5200 Block through 8300 Block:West side of IH610; West Park to Beechnut St – Only the area between the Feeder Road and the Main Lanes of IH610
4300 - 4400 Block of Beechnut: North side of Beechnut
1305 First Street: Chain Link Fenced-In Yard
1300 – 1400 Blocks of Anderson: From Lehigh to Dead End
4300 Block of Bissonnet: From Railroad Tracks west 500’, Both Sides
4300 Block of Bellaire Blvd: From Railroad Tracks west 500’, Both Sides
In the following areas, the residents are required to maintain from the curb or edge of the street to the property line: 5500 – 8300 Blocks of Newcastle: From Beechnut Street to Glenmont Drive 4900 – 5000 Blocks of Glenmont: From S Rice Ave to Anderson Street 4500 – 4600 Blocks of Fournace: From Newcastle to IH610 Feeder Road 4700 – 5000 Blocks of Fournace: From IH610 Feeder Road to S Rice Ave 7800 Block of Chimney Rock: From Evergreen to Braeburn 4700 – 4900 Blocks of Jessamine: From IH610 Feeder Road to S Third 7800 Block of Alder: From Evergreen to Braeburn; Both sides 4300 – 4400 Blocks of Bissonnet: From Railroad Tracks to Newcastle 4600 Block of Bissonnet: From IH610 Feeder Road to Wilmington; South side only; From the intersection of Bissonnet and IH610 S to 250 feet on the East side of IH610 Feeder Road 4500 Block of Glenmont: From Newcastle to 100 ft West of Newcastle; South side only 4300 Block of Bellaire Blvd: From Railroad Tracks to Mulberry Lane, between sidewalk and curb; North side only IH610 Feeder Road 5200 Block through 8300 Block: From West Park to Beechnut St
Residents may or may not choose to install gates in their fences. The number of gates installed is also at the resident’s discretion.
Your schedule is based on your address. There is no collection on holidays. Click on the following link to find your schedule:
Click on the following link to find your schedule. There is no collection on Holidays.
a) No containers shall be used except for plastic bags and the approved paper bags stated above.
b) Garbage shall be placed behind the curb at no more of a distance than three (3) feet behind the curb.
c) No more than six (6) garbage bags will be collected per home.
d) Each bag shall contain no more than twenty-five (25) pounds of garbage.
e) Garbage must be set out for collection by 7 AM. Garbage collection will commence at 7 AM.
f) No garbage shall be set out for collection before 6 PM the day before the collection date.
g) No garbage shall be set out for collection on City holidays.
h) All glass being disposed of as garbage such as, but not limited to, windowpanes, sheet glass and broken glass shall be wrapped in cardboard and taped before setting out for collection.
i) All sharp objects or objects with sharp, cutting edges being disposed of as garbage such as, but not limited to, broken plastic and metal fragments shall be wrapped in cardboard and taped before setting out for collection.
j) Needles shall be put in a bottle or other container secured with a lid before setting out for collection.
k) No automotive oil or automotive fluids of any type such as, but not limited to, motor oil, transmission fluid, brake fluid, power steering fluid and windshield wiper fluid shall be deposited nor accepted in the garbage for collection.
l) No swimming pool cleaning chemicals or chemicals of any type such as, but not limited to, chlorine and turpentine shall be deposited nor accepted in the garbage for collection.
m) Oil-based paint shall not be deposited nor accepted in the garbage for collection. Latex paint may be accepted for collection only if it has been thoroughly dried and hardened.
n) No cardboard or aluminum cans shall be accepted in the trash – cardboard and aluminum cans shall be placed with recyclables for collection.
o) The homeowner may also purchase a sticker to be placed on the garbage bags in excess of the allowed six (6) bags for collection.
o The sticker may be purchased at City Hall, located at 7008 S. Rice Ave., upstairs in the Utility Billing department.
o The price for the stickers shall be set by the City Manager.
Per the City of Bellaire Code of Ordinances, Sec. 16-8. Garbage consisting of tree, hedge, and bush trimmings cut by the owner.
All limbs, brush and tree sections 3” in diameter or smaller and cut personally by the owner shall be cut in four (4) foot lengths and tied in a bundle not greater than two (2) feet in diameter and placed with household garbage for collection. The limit shall be three (3) bundles per household per collection day.
All limbs, brush and tree sections greater than 3” in diameter and cut personally by the owner shall not exceed 8” in diameter and shall be cut in lengths not to exceed four (4) feet and stacked three (3) feet behind the curb in piles not exceeding four (4) feet in height. The weight limit shall not exceed 200 pound per collection per day.
Limbs and brush cut personally by the owner shall be stacked for collection with no overhead obstructions such as, but not limited to, trees, streetlights and power lines. Vertical clearance shall be 30 feet from the ground.
Brush, limbs and tree sections not collected due to non-compliance with this ordinance shall be removed by the owner within 24 hours of notification at the owner’s expense.
Garbage bag stickers can be purchased for $1 each in the Utility Billing Department located in City Hall at 7008 S Rice Avenue, Bellaire, TX 77401.
For items not collected by the Solid Waste Department, click on the following link: Non-Disposal Items
Additional curbside recycling bins can be purchased for $10 each in the Utility Billing Department located in City Hall at 7008 S Rice Avenue, Bellaire, TX 77401.
Click on the following link:
Contact the Utility Billing Department located in City Hall at 7008 S Rice Avenue, Bellaire, TX 77401. The phone number is 713-662-8250. They will get one to you.
There is no solid waste and curbside recycling collection on scheduled City holidays. City holidays: New Year's Day, Martin Luther King, Jr Day, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving (Thursday and Friday), Christmas Eve and Christmas Day.
Please help maintain the appearance of the City by not putting garbage and trash out earlier than 6:00 p.m. the day before your regular collection day. The City's collection services begin at 8:00 a.m.
Please click on the link below.
No, the City does not provide paper shredding services.
You will need the ID number on the pole and the address where it is located. Click on the following link:
Yes, it is. The City of Bellaire drinking water is rated "Superior" and meets or exceeds all Federal (EPA) drinking water requirements.
Please note, if you contact us and/or we receive notification after hours, on the weekend, on a holiday or day before a holiday, the situation will be addressed on the next business day. Request Tracker